Kids Are Customers Too! (Or Will Be Soon)

This is a guest post written by Aut Fuller at Floral Expressions in Owings MD.

In my 35 years around this industry, it never ceases to amaze me how many business owners don’t like it when young kids visit. As a parent of 3 kids myself, there have been many times when visiting a store you get the evil eye for bringing the young ones.

Cater To The Kids

I  know, I know, all the breakable stuff, and the sticky fingers touching everything, but at our store we talk to the little ones and cater to them. We give them a flower (even when they say they don’t really like them, LOL) and tell them to just surprise someone with it. Once they see the joy of giving, they learn a valuable life lesson.

To keep their interest, we have a toy section to keep them busy while mom shops and we are constantly looking for cool, new things just for the kids.

Hard Work Pays Off

We have been located in the same store for 25 years now, and we are now doing proms, weddings and birthdays of the kids whose parents were kids 25 years ago. It is very exciting when the next generation of customers come in with Grandma to see their friend the florist. How cool is that?

What other business can say that anymore? I refuse to believe that customer service is dead. IT’S ALIVE AND WELL HERE!